Jersey Mike’s Franchise Systems Inc.
Streamlining Secure Network Management by Leveraging FortiSwitch Across 2,500+ Restaurants
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Supporting more than 2,600 franchise locations of one of the most popular sandwich restaurants in the U.S., the internal IT team at Jersey Mike’s Franchise Systems Inc. has its hands full. The franchisees want flexible options in running their in-store networks, but the corporate office needs to maintain the brand’s reliability and security.
With the help of a Fortinet managed service provider (MSP) and a comprehensive system of fully integrated Fortinet Security Fabric solutions, the internal IT team deploys and maintains in-store networks faster and more cost-effectively. Franchisees can explore new service technologies such as wireless order taking, assured that their operations and customer data will be continuously secure.
“With help desk issues, half of our time may be spent isolating the trouble, and FortiSwitch will reduce that by about 80%. Moving to FortiSwitches is greatly enhancing our help desk support of Jersey Mike’s franchisees.”
– Scott Scherer, Chief Information Officer, Jersey Mike’s Franchise Systems Inc.
Business Impact
Local area network (LAN) segmentation gives franchisees flexibility in how they use their back-office network
Increased uptime for restaurants, thanks to network redundancy, hardware reliability, and improved visibility
Improved security for both point-of-sale and back-office networks, vs. legacy environment
80% reduction in time for help desk to troubleshoot switches
50% fewer return merchandise authorizations (RMAs) vs. legacy environment
50% faster deployment of LAN when new franchise opens
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The beauty of the Fortinet platform is that it does not matter if it is the ‘work-from-home’ FortiGate device, or what we have in the restaurants, or even the larger telco-size platforms. It is the same interface—the same experience across all of those platforms. It helps us manage our switching infrastructure, our access point infrastructure, and all of it through a very efficient set of interfaces.”
- Scott Bleau, Senior VP of IT Infrastructure and Security, Restaurant Growth Services
