Cirion Technologies
Digital Technology and Infrastructure Provider Optimizes Its Security Service in Latin America with Fortinet’s Advanced Support
Download Case StudyOverview
Cirion is one of Latin America’s largest digital infrastructure and technology providers. Cirion’s network manages approximately 6,500 devices with Fortinet solutions to serve its clients. As Cirion’s client base has grown, so have the number of support requests, a shift that posed a challenge for the managed security service provider’s security operations center. Similarly, customer demand for service-level agreements grew to exceed the company’s scope.
To address these challenges, Cirion contracted Fortinet’s FortiCare Advanced Support Pro Plus service. Under this model, the company now benefits from a designated Service Relationship Manager and a Technical Account Manager. This support team facilitates overall service delivery and ensures timely response to service requests, providing a customer-centric experience. Additionally, with a Fortinet Enterprise Agreement in place, Cirion has simplified the management of support and licensing contracts. The company no longer needs to manage individual licenses per asset, freeing more time and providing increased predictability and flexibility. Partnering with Fortinet, Cirion has significantly improved support and optimized its services, improving its customer value proposition.
“Fortinet’s advanced support service is an endorsement of our operation and customers. This allows us to maintain high-quality standards and guarantee customer satisfaction.”
– Gustavo Dellarosa, SOC Regional Manager, Cirion Technologies
Business Impact
Increased security with lower operating costs
Better customer support with service optimization
Single point-of-contact for better customer experience and satisfaction
Ongoing training and support assistance
Increased control of the device licensing budget
Reduced license management time for approximately 6,500 Fortinet devices
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